Code Ezy is an Australian supplier of aftermarket garage door and gate remotes, receivers and related accessories, supplying trade and wholesale customers throughout Australia.
We respect your privacy and are committed to handling personal information responsibly and securely.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make an enquiry or purchase our products.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our business.
2. Information We Collect
We may collect personal information that is reasonably necessary to operate our business and provide our products and services.
This may include:
Your name and contact details, including telephone number and email address.
Business name, ABN and relevant trade information.
Billing and delivery addresses.
Order details, purchase history and payment records.
Product enquiries, correspondence and customer service requests.
Warranty and return enquiries.
Website usage information, including IP address, browser type and technical information about your visit.
We generally do not require sensitive personal information to supply our products. Please avoid providing sensitive information unless specifically requested for a legitimate purpose.
3. How We Collect Information
We primarily collect information directly from you when you:
Submit an enquiry through our website.
Contact us by telephone or email.
Request a quotation or product information.
Place an order or establish a wholesale trading relationship.
Request technical assistance, warranty support or product returns.
Communicate with us regarding our products or services.
We may also receive information from your authorised representatives or from third parties involved in fulfilling an order.
Our website may automatically collect limited technical information necessary for website operation, security and performance monitoring.
4. How We Use Your Information
We use personal information for legitimate business purposes, including:
Responding to enquiries and providing quotations.
Establishing and maintaining customer relationships.
Processing orders, payments and invoices.
Arranging shipping and delivery.
Providing product information and technical support.
Managing warranties, returns and customer service matters.
Maintaining business, accounting and transaction records.
Improving our website, products and services.
Protecting our website and business systems against misuse or unauthorised access.
Complying with legal and regulatory obligations.
We may also use your contact details to communicate relevant product updates, availability information or promotions where we have the required consent or are otherwise permitted by law.
If you choose not to provide information required for an order or enquiry, we may be unable to complete your request.
5. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business.
These may include:
Courier and freight providers responsible for delivering orders.
Payment processing and financial service providers.
Website hosting, email and IT service providers.
Business administration and accounting service providers.
Professional advisers where reasonably necessary.
Government authorities or regulators where required or authorised by law.
We limit the information shared to what is reasonably necessary for the relevant purpose.
We do not provide customer personal information to unrelated third parties for their own direct marketing without the customer’s consent.
6. Website Cookies and Analytics
Our website may use cookies and similar technologies to support normal website operation, improve functionality, maintain security and understand website usage.
Cookies are small files stored on your device when visiting a website.
Depending on the services enabled on our website, cookies and related technologies may be used to:
Remember website preferences.
Support website functionality.
Monitor website performance and security.
Understand how visitors use our website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where third-party analytics or advertising services are enabled, information may also be processed in accordance with the relevant provider’s privacy practices.
7. Marketing Communications
We may occasionally communicate with customers about product updates, new products, promotions or other information relevant to our business.
We only send commercial electronic marketing communications where we have the required consent or are otherwise permitted under Australian law.
Marketing emails will identify Code Ezy and provide a way to unsubscribe.
You can also request removal from our marketing communications by contacting us at sales@codeezy.com.au.
Unsubscribing from marketing does not prevent us from sending necessary communications relating to existing orders, invoices, deliveries or customer support.
8. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include appropriate access controls, secure systems, software maintenance and the use of reputable service providers.
We retain personal information for as long as reasonably necessary for business operations, customer service, record-keeping and applicable legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required or authorised by law.
While reasonable security measures are maintained, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Overseas Storage and Disclosure
Some third-party technology providers may operate systems or infrastructure outside Australia.
Where personal information is disclosed to overseas recipients, we will take steps required by applicable Australian privacy law to protect that information.
The details of any likely overseas disclosures, including recipient countries where practicable to identify, will be maintained in accordance with our actual service provider arrangements.
10. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to request the correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
We will consider and respond to requests within a reasonable period, subject to any applicable legal exceptions.
You may also request deletion of personal information where appropriate, although certain business and transaction records may need to be retained for legal, taxation or accounting purposes.
Requests can be submitted using the contact details below.
11. Third-Party Websites
Our website may contain links to websites operated by third parties.
These websites are controlled independently and may have their own privacy policies and information handling practices.
We encourage you to review the relevant privacy policies before providing personal information to third-party websites.
12. Privacy Enquiries and Complaints
If you have a question or concern about how your personal information has been handled, please contact us using the details below.
We will review your enquiry or complaint and respond within a reasonable timeframe.
If your concern remains unresolved and our business is subject to the Privacy Act, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy from time to time to reflect changes to our business operations, website functionality, service providers or legal obligations.
The current version will be published on our website with its most recent update date.
We encourage visitors and customers to review this policy periodically.
14. Contact Us
For privacy enquiries, requests or complaints, please contact:
